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CronOSS application is an Operations Support System developed on the Remedy Action Request System BMC platform. CronOSS workflow application automates internal service desks and can automatically track anything that is important to the service processes in the enterprise, thus providing real-time control. Service delivery is better tracked, monitored and organized. As a result, service fulfillment, including the network inventory, activation and provisioning, reaches top-level performance and provides end-to-end support.