National Bank of Greece implements BMC Remedy Service Desk 7.1 to support growth

12 May 2008

ATHENS, May 12, 2008 — The National Bank of Greece (NBG) appointed Relational to implement a service desk and incident and problem management system in order to support the bank’s growing requirements.

BMC Remedy Service Desk version 7.1 was found to be the best fit. Whether implemented as a stand-alone solution or as part of the integrated BMC Remedy IT Service Management Suite, this robust, ITIL-based solution cost-effectively reduced the number of incidents handled, improved resolution times, and now prevents future incidents from occurring — all while improving IT staff efficiency.

Remedy now provides a common database for the NBG Group (Greece and the Balkans). The bank has access to immediate and accurate reporting for the monitoring of all service desk functions. Its data is structured and the levels of internal support offered exceed expectations.

Through implementing and using Remedy, NBG has increased value through complete, integrated IT solutions from a single vendor and delivers a friction-free, intuitive user experience. It can now ensure rapid, risk-free service delivery with built-in best practices in a proven platform while also anticipating IT operational needs from data-driven insights.

Dashboards and reports provide real-time performance statistics to understand service trends and provide better business support. Easy-to-learn, consumer-style tools also allow teams to engage, collaborate, and expand their knowledge base to solve issues faster.

Easier to use, faster to deploy, and packed with the latest innovations in service management, Remedy IT Service Management extends support beyond traditional ITSM with a highly extensible platform that integrates seamlessly with a greater IT operations management environment. It automates, analyzes and configures every business service to minimize risk in the NBG working environment.

About the National Bank of Greece

The National Bank of Greece is the oldest and largest Greek bank and heads the strongest financial group in the country. It boasts a dynamic international profile, particularly in South Eastern Europe and the Eastern Mediterranean. The bank is in the process of further modernizing its operations through its investment in new technology in order to better serve its customers and enhance its profitability.

About Relational

Relational is an international software developer and integrator with offices in five countries (Greece headquarters, Romania, UK, Dubai and Kenya) and a client base all over Europe, the Middle East and Africa. Relational’s mission is to enable enterprises to develop a competitive advantage through innovative IT solutions. Through its partnerships, R&D and numerous installations in the areas of business process management, business intelligence, data warehousing, database management, data integration, application integration and business service management, Relational has put together a reliable product portfolio of innovative solutions that add business value to its customers’ mission-critical IT systems.

 

YOU MAY ALSO LIKE...

Save the date – NPL Iberia Conference, SmithNovak

8 September 2022

We are excited to announce that we are once again a proud sponsor of SmithNovak’s NPL Iberia Conference, taking place in Madrid on 29 November! We will be announcing our speakers soon, until then please check out our website for more info. More about the event here

Save the date – Global NPL 2022, SmithNovak

26 July 2022

We are excited to be a proud sponsor of the Global NPL 2022 summit taking place in London, on 5-6 October. Don’t miss out our very own Alexandros Efstratoglou on stage talking about technology and innovation in the market.

CKV / Relational: New collaboration

5 April 2022

The Belgian niche bank CKV has selected AroTRON Debt Management platform to manage their loans portfolio and automate their debt collection, recovery and restructuring processes, in order to make its application landscape complete and future proof. The Company CKV is an unlisted, independent, stable, Belgian niche bank that has been active throughout Belgium since 1956 […]

Relational