ATHENS, May 12, 2008 — The National Bank of Greece (NBG) appointed Relational to implement a service desk and incident and problem management system in order to support the bank’s growing requirements.
BMC Remedy Service Desk version 7.1 was found to be the best fit. Whether implemented as a stand-alone solution or as part of the integrated BMC Remedy IT Service Management Suite, this robust, ITIL-based solution cost-effectively reduced the number of incidents handled, improved resolution times, and now prevents future incidents from occurring — all while improving IT staff efficiency.
Remedy now provides a common database for the NBG Group (Greece and the Balkans). The bank has access to immediate and accurate reporting for the monitoring of all service desk functions. Its data is structured and the levels of internal support offered exceed expectations.
Through implementing and using Remedy, NBG has increased value through complete, integrated IT solutions from a single vendor and delivers a friction-free, intuitive user experience. It can now ensure rapid, risk-free service delivery with built-in best practices in a proven platform while also anticipating IT operational needs from data-driven insights.
Dashboards and reports provide real-time performance statistics to understand service trends and provide better business support. Easy-to-learn, consumer-style tools also allow teams to engage, collaborate, and expand their knowledge base to solve issues faster.
Easier to use, faster to deploy, and packed with the latest innovations in service management, Remedy IT Service Management extends support beyond traditional ITSM with a highly extensible platform that integrates seamlessly with a greater IT operations management environment. It automates, analyzes and configures every business service to minimize risk in the NBG working environment.
The National Bank of Greece is the oldest and largest Greek bank and heads the strongest financial group in the country. It boasts a dynamic international profile, particularly in South Eastern Europe and the Eastern Mediterranean. The bank is in the process of further modernizing its operations through its investment in new technology in order to better serve its customers and enhance its profitability.
Relational is an international software developer and integrator with offices in five countries (Greece headquarters, Romania, UK, Dubai and Kenya) and a client base all over Europe, the Middle East and Africa. Relational’s mission is to enable enterprises to develop a competitive advantage through innovative IT solutions. Through its partnerships, R&D and numerous installations in the areas of business process management, business intelligence, data warehousing, database management, data integration, application integration and business service management, Relational has put together a reliable product portfolio of innovative solutions that add business value to its customers’ mission-critical IT systems.
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