Technology moves very fast and is part of our daily lives, without us actually noticing that we are so dependent on all kinds of technologies, which should be also kept updated or replaced by newer versions.
Financial industry has been for decades challenged to have the most recent technology to stay competitive in their customer services. We can ask if there is a risk of financial institutions becoming so focused on the technology that their actual business and customer service contents and quality are suffering??
But also the financial technology sector is facing a similar challenge. Can the technology development companies become so focused on the technology itself that the broader picture of the business needs of their customers could be forgotten?
Any software solution used in the financial industry should always be just a tool to maintain and further develop the customer services. The financial industry companies’ search for new technologies should be based only on their business needs, not just because there is a new technology available.
Relational is a different technology company and software vendor. When signing a contract with us, the financial institution gets a partner, with whom to develop the solution to meet their business needs. Our platform and solution are managed by business rules. They allow our customers to make fast functionality and risk assessment changes by themselves. This is a major benefit in the current volatile financial markets.
For this very important topic, this link takes you to an excellent article by Alex Reddish, MD of Tribe Payments, published in Sibos 2021 news.
Another great event by SmithNovak is fast approaching, this time in our hometown! We are proudly sponsoring the NPL Greece event on 8 June in Athens. Looking forward to seeing Antonis Bayias, Advisor to the Board, on stage sharing his thoughts at the Technology panel. See you there!
Another year, another great collaboration with SmithNovak NPL Europe London, where we are proud sponsors! Looking forward to our annual meeting in London, to exchange insights and talk about the latest market trends. Our own Jarmo Kesanto, International Business Development Manager Relational FS, will go on stage to chat with other market experts at the “Collections Technology” […]
We are pleased to announce that Relational is becoming an Atlassian Solution Partner. This partnership is a result of an agreement between Cententia and Relational and follows the process of a tight cooperation between the two companies. Cententia has been an Atlassian Solution Partner since 2007, offering high-quality consulting & development services to successfully deploy […]
