Arum Certification Marks a Milestone for AroTRON

Relational is pleased to announce that AroTRON, our flagship collections and recoveries product, has been awarded the Arum Approved System certification. This recognition confirms AroTRON’s alignment with Arum-Global’s independent assessment standards for collections technology, regulatory compliance, and operational effectiveness.
The certification reflects AroTRON’s ability to support complex debt management environments across multiple jurisdictions, while remaining flexible, transparent, and customer-centric. It also validates our ongoing focus on building technology that evolves alongside regulatory frameworks and real-world servicing needs.

A certification grounded in real operational use

Arum’s Approved System certification evaluates not only functionality, but also how systems perform in practice. AroTRON’s assessment highlighted its end-to-end coverage of the collections lifecycle, strong auditability, and the configurability required by organisations operating in regulated and high-volume environments.

Since its launch in 2001, AroTRON has been implemented across 15+ countries, with 60+ live implementations and 5.000+ users, with proven scalability in environments managing millions of accounts. This experience is embedded directly into the product’s design and evolution.

AroTRON at a glance

AroTRON is Relational’s cloud-native product for managing collections and recoveries, built with a strong focus on operational efficiency and customer treatment. It combines automation, configurability, and deep analytics, enabling organisations to streamline processes while maintaining full control and compliance.

Top features recognised by Arum

• Controlled set of AI and Machine Learning capabilities: AroTRON offers AI-assisted decision intelligence for evaluation, including probability of default, best-time-to-call, and sentiment analysis, as well as domain-specific AI assistants for decision analytics and relationship manager support in complex cases. These capabilities are supported by a dedicated AI evaluation and feedback framework, enabling customers to validate business value and calibrate models prior to any general availability or production use.
• Complete life-cycle support from Early Warning Indicators to Early and Late Collections, Litigation and Liquidation / Write-Off. Strong, and highly configurable Legal Module supported by Assets and Collateral Management and Fee Charging (Rate Cards).
• Business-Analyst Friendly Decision Engine & Workflow Automation: highly configurable rules engine handling segmentation, compliance checks, affordability rules, workflow sequencing, automated next steps, and dynamic routing.
• Native Web Application with Configurable UI & Role-Based Access. Multi-Lingual, Multi-Currency, Multi-Tenant support.
• Strong Dialer & Omnichannel Communication: Native integrations with trusted partners support predictive dialing, inbound call identification, SMS, email, and templated communication with real-time updates.
• Arrears Decision Analytics (MIS / Datawarehouse) with business-friendly schema.
• Off-the-Shelf Integration and Migration Templates and Web APIs.
• Integrated Multi-Level Document Management. Option to support any corporate CMIS-compliant DMS (proven integrations with Filenet, Documentum, Athento, mDocs, Doxis).
• Loan Management Module that manages balances, interest, restructures, settlements, and loan behaviours natively—removing dependency on external core banking systems for debt servicers.
• Flexible Deployment & Hosting Strategy: Supports on-premises, private cloud, public cloud (Azure), and full SaaS, giving institutions maximum flexibility within regulatory and IT constraints. Proven on installations with more than 10 million accounts under management.
• Regulatory Ready Controls & Auditability: Built-in GDPR tooling, anonymization, traceability, audit logs, automated reporting, and configurable compliance workflows across customer journeys.

About Arum – Global

Arum-Global is the UK’s leading and mots trusted independent advisory and professional services provider in collections and revenue management, serving public and private sector organisations across more than 20 countries. With over 25 years of experience, Arum supports organisations in selecting, implementing, and optimising collections technology, while improving customer outcomes and regulatory alignment.