Customer Experience seems to be the most popular buzz word across multiple industries. In my last post I have talked about how banks are realising that digitalisation of their operations is key to a Great Customer Experience.
However, banks are not alone. Airports are another industry where customer experience expectation is very high, however the reality often disappoints. The complexity of airport’s operations can not be underestimated – all processes should work in complete synergy.
George Demetriades, Director of IT and Communications at Athens International Airport compares airports to Smart Cities in his interview with Juliet Media. Please take a look at the video.
Recent figures from the Bank of England (BOE) have revealed that consumers borrowed an additional £1.3 billion in consumer credit in March, of which £800 million was new lending on credit cards, taking total credit card borrowing in the first three months of this year to £2 billion. The figures show credit card borrowing was […]
Since the beginning of 2022, the panic from Covid-19 pandemic has been easing up and 2022 is looking like a year of recovery to global economies. However, Covid-19 is still with us and when the global restrictions are lifted in most of the countries, the continued infections have their impact on the employees’ sick days. […]
The world economies were severely hit by the Covid-19 pandemic, forcing the governments to establish and fund all kinds of solutions to support the struggling businesses and individuals. This risk mitigation has cost trillions and made the global government debt levels go through the roof. Q4 2021 brought some light to the tunnel and economies […]