As part of our ongoing commitment to innovation and digital transformation in the financial services sector, Alexandros Efstratoglou, our Group Chief Business Development Officer, participated in the AI & Technology in the Distressed Assets Space panel.
The discussion focused on how servicers, banks, and investors are embracing technology to better manage loans, exploring the practical applications of AI, automation, and data-driven decision-making across the distressed assets lifecycle.
Looking back on the discussion, Alexandros Efstratoglou shared his perspective on how technology is redefining debt management:
“In debt management, technology is at the forefront of helping institutions enhance recoveries, reduce costs, and optimize the customer experience.
This transformation is being driven by AI-driven orchestration, such as dynamic treatment strategies that adapt in real time, and by hyper-personalization, where AI agents analyze communication patterns and respond accordingly.
At the same time, emerging AI regulatory requirements, aligned with European banking supervision standards, are shaping a new operating landscape — one that emphasizes transparency, accountability, containment, and fairness. This combination of technological advancement and regulatory evolution is creating a particularly dynamic and interesting environment for the industry.
It was a great exchange of ideas, showing how innovation can help the industry build efficiency, resilience, and sustainable growth.”
Alongside our panel participation, our booth served as a hub for networking, welcoming partners, clients, and industry leaders from across Europe and beyond. It was an excellent opportunity to exchange insights and engage in thought-provoking discussions.
We look forward to continuing our active participation in events that bring together thought leaders shaping the future of the NPL and servicing ecosystem.
