Blog

Digital Banking and Great Customer Experience

22/12/2016

Traditional banking sector has been having quite a bad reputation when it comes to customer services. Digital Banking has been changing the perception of the banking experience by laser focusing on The Customer.

During recent TM Forum Live! Conference in Singapore “Transforming for Success in the Digital World”, Director of Innovation and Digital at Barclays spoke about this digital revolution in the banking sector and how important such transformation for delivering great customer experience.

19/08/2026

Blog

Rethinking Collections in Kenya: Why Technology Alone Is Not Enough

I call many places home, whether by heritage, birth, marriage, or migration. Having lived in Nairobi, Kiambu, Kajiado, and Mombasa, I have experienced firsthand the diversity of our country. Like many Kenyans, my life has been shaped by strong family and community ties. Here, family extends far beyond the nuclear household. We support one another through education, weddings, funerals, medical emergencies, financial challenges, and many other aspects of life.

03/08/2026

Blog

AI in NPL Management: From an Add-on Feature to Operating Logic

Non-performing loan management has always been data-heavy and process-heavy: fragmented information across disconnected systems, complex legal processes, rising regulatory expectations, and communication channels that don't talk to each other.

29/07/2026

Blog

Early Warning Systems in Credit Portfolios: Predicting Financial Stress Before Default

For many years, the banking industry's competitive advantage centered on making better lending decisions. Institutions invested heavily in improving credit scoring models, refining underwriting policies, integrating credit bureau information and, more recently, applying Artificial Intelligence to enhance decision-making.