Get in touch

Digital Banking and Great Customer Experience

22/12/2016

Traditional banking sector has been having quite a bad reputation when it comes to customer services. Digital Banking has been changing the perception of the banking experience by laser focusing on The Customer.

During recent TM Forum Live! Conference in Singapore “Transforming for Success in the Digital World”, Director of Innovation and Digital at Barclays spoke about this digital revolution in the banking sector and how important such transformation for delivering great customer experience.

Related Articles
A group of colleagues smiling at the camera.
03/09/2025
Three decades, one team: Our people reflect
This year marks a special milestone for us – 30 years of growth, collaboration, innovation. But it’s clear to us that, while achievements and numbers tell part of our story, it’s the people behind them who truly make the difference. To celebrate this anniversary, we asked some of our colleagues to share their thoughts, experiences and reflections on this journey. Here’s what they had to say.
Blog post header image with the title 'Transform Litigation Management Units to Profit Centres' by Dr. Panos Psomas, AroTRON Product Owner, overlaid on a cityscape background with digital network icons.
05/06/2025
Transform Litigation Management Units to Profit Centres
Litigation management is inherently complex because no two organisations follow the same playbook: a retail bank might outsource the entire process and focus on high-level oversight. At the same time, an in-house legal team must choreograph every procedural step in granular detail.