Blog

Digital Banking and Great Customer Experience

22/12/2016

Traditional banking sector has been having quite a bad reputation when it comes to customer services. Digital Banking has been changing the perception of the banking experience by laser focusing on The Customer.

During recent TM Forum Live! Conference in Singapore “Transforming for Success in the Digital World”, Director of Innovation and Digital at Barclays spoke about this digital revolution in the banking sector and how important such transformation for delivering great customer experience.

A woman looking at a tablet in an office setup.

17/02/2026

Blog

Redefining the Tech Space: The Rise of the Tech Girlie Era

I barely read magazines nowadays, but at the Relational Kenya office reception, there’s always a small collection of the CIO Africa Magazines. Every month, this magazine catches my eye, mainly because I’m intrigued by the editor’s perspective. The Women in Tech editorial always piques my interest.

A glowing digital chess king piece standing on a chessboard, symbolizing strategy and technology integration.

17/12/2025

Blog

From Client Relationship to Strategic Alliances

The traditional vendor–client relationship is evolving into a strategic alliance, where software providers like Relational and our customers collaborate to deliver intelligent, compliant, and customer-centric operations.

A hand holding a round teal card with a black smiley face on it, set against a solid light blue background.

10/10/2025

Blog

Tips for Mental Wellness: Thriving at Work & Beyond

World Mental Health Day (October 10) is a reminder that mental health is just as important as physical health. It’s a chance to reflect on how our daily habits influence our wellbeing, and make small but meaningful changes that support balance and resilience. For this day, we have gathered some practical tips to help maintain mental wellbeing both inside and outside of the workplace.