Blog

Digital Banking and Great Customer Experience

22/12/2016

Traditional banking sector has been having quite a bad reputation when it comes to customer services. Digital Banking has been changing the perception of the banking experience by laser focusing on The Customer.

During recent TM Forum Live! Conference in Singapore “Transforming for Success in the Digital World”, Director of Innovation and Digital at Barclays spoke about this digital revolution in the banking sector and how important such transformation for delivering great customer experience.

30/03/2026

Blog

From Hype to Execution: AI in Collections at NPL Europe 2026

At this year’s NPL Europe 2026, one thing became immediately clear: the conversation around AI in collections has shifted decisively — from ambition to execution. While previous years focused on potential, innovation, and future possibilities, this year’s discussions were grounded in a more practical question: Where is AI already delivering measurable impact — and what is still holding it back?

A woman looking at a tablet in an office setup.

17/02/2026

Blog

Redefining the Tech Space: The Rise of the Tech Girlie Era

I barely read magazines nowadays, but at the Relational Kenya office reception, there’s always a small collection of the CIO Africa Magazines. Every month, this magazine catches my eye, mainly because I’m intrigued by the editor’s perspective. The Women in Tech editorial always piques my interest.

A glowing digital chess king piece standing on a chessboard, symbolizing strategy and technology integration.

17/12/2025

Blog

From Client Relationship to Strategic Alliances

The traditional vendor–client relationship is evolving into a strategic alliance, where software providers like Relational and our customers collaborate to deliver intelligent, compliant, and customer-centric operations.