Inside Control-M Day Athens: The Rise of Service Orchestration and Automation Platforms (SOAP)

Last week’s Control-M Day in Athens was a powerful showcase of how BMC is redefining enterprise automation, aligning completely with the context set by Gartner for the emerging Market known as Service Orchestration and Automation Platforms (SOAP). 
Here are the takeaways from the event: 

The vision of Control M is clear
To become the system of work for the modern enterprise — unifying every workflow across cloud, hybrid, and AI to deliver outcomes faster, smarter, and with zero wasted effort.  

Unified Workflow Orchestration
From legacy systems to cloud-native environments, Control-M is bridging the gap with event-driven, agentic automation and a SaaS-native architecture. The open ecosystem and deep integrations make it a strategic enabler for modern operations. 

AI Ready: Meet Jett – Your GenAI Workflow Advisor
Jett brings natural language interaction to workflow management. Whether it’s forecasting, audit tracking, or anomaly detection, Jett turns operational data into actionable insights—powered by Claude Sonnet via Amazon Bedrock. 

Harness the data pipelines across the Organization: Data Observability Built In
Control-M now embeds data validation directly into workflows. With real-time alerts and quality dashboards, it’s easier than ever to trust your data and meet SLAs without surprises.  

Ecosystem Ready
Whether you’re working with Snowflake, SAP, Jenkins, or Kafka, Control-M integrates seamlessly. It’s not just orchestration; it’s orchestration with intelligence. 

Self-service and DevOps integration
 Control M enables self-service adoption and integrates with DevOps toolchains to standardize and accelerate digital business processes.  

TLDR
From detecting repetitive actions to surfacing audit trails, Control-M is evolving from knowledge to goal-based automation. It’s a shift that aligns perfectly with the needs of dynamic business units. It combines workflow orchestration, workload automation, and resource provisioning to manage complex business services across hybrid IT environments.   

SOAP platforms are crucial for modern IT operations, enabling organizations to improve agility, efficiency, and cost savings by automating processes across data pipelines, cloud-native architectures, and DevOps initiatives. Among these technologies, BMC Control M is leading the way.
I’d love to hear how others are approaching workflow orchestration and AI in operations. Are you exploring similar tools or strategies?

– Nikos Tsantanis, General Manager Innovation Business Unit