Success Story

Arotron NPL Servicer

Customer: B2K Group
Sector: Debt Servicing | Project Type: Arotron C&R Implementation

Project Description

  • B2 Holding ASA is a Norway-based company, which is primarily focused on the financial services industry and the servicing of Non-Performing Loans (NPLs) in particular.
  • B2H, an Arotron flagship customer, has chosen Arotron Collections and Recoveries to manage debt collections across group countries.

Business Benefits

  • B2K has implemented the full Arotron suite (C&R, Loan Bookkeeping and REO modules) in order to manage, end to end, their loan portfolios, from early delinquencies up to the REO phase.
  • REO Module implementation allows B2 to manage own assets (respective processes are tracked by Arotron REO from the Asset On boarding up to the Commerciliasation of the Asset)
  • Automated Call handling through our EOM dialer solution
  • Decrease of time to market for onboarding new portfolios
  • Customer unification, easily addressable by the agents, thus call handling is easier and debtors’ communication processes are optimized
  • Collection Processes/ Strategies direct modification capability by the power users- No need for IT- related personnel.
  • Arotron EoD automated processes and respective monitoring mechanisms, provide full review of EoD processes.