Blog

Customer Experience – Diversified

26/01/2017

Customer Experience seems to be the most popular buzz word across multiple industries. In my last post I have talked about how banks are realising that digitalisation of their operations is key to a Great Customer Experience.

However, banks are not alone. Airports are another industry where customer experience expectation is very high, however the reality often disappoints. The complexity of airport’s operations can not be underestimated – all processes should work in complete synergy.

George Demetriades, Director of IT and Communications at Athens International Airport compares airports to Smart Cities in his interview with Juliet Media. Please take a look at the video.

30/03/2026

Blog

From Hype to Execution: AI in Collections at NPL Europe 2026

At this year’s NPL Europe 2026, one thing became immediately clear: the conversation around AI in collections has shifted decisively — from ambition to execution. While previous years focused on potential, innovation, and future possibilities, this year’s discussions were grounded in a more practical question: Where is AI already delivering measurable impact — and what is still holding it back?

A woman looking at a tablet in an office setup.

17/02/2026

Blog

Redefining the Tech Space: The Rise of the Tech Girlie Era

I barely read magazines nowadays, but at the Relational Kenya office reception, there’s always a small collection of the CIO Africa Magazines. Every month, this magazine catches my eye, mainly because I’m intrigued by the editor’s perspective. The Women in Tech editorial always piques my interest.

A glowing digital chess king piece standing on a chessboard, symbolizing strategy and technology integration.

17/12/2025

Blog

From Client Relationship to Strategic Alliances

The traditional vendor–client relationship is evolving into a strategic alliance, where software providers like Relational and our customers collaborate to deliver intelligent, compliant, and customer-centric operations.