Blog

Digital Banking and Great Customer Experience

22/12/2016

Traditional banking sector has been having quite a bad reputation when it comes to customer services. Digital Banking has been changing the perception of the banking experience by laser focusing on The Customer.

During recent TM Forum Live! Conference in Singapore “Transforming for Success in the Digital World”, Director of Innovation and Digital at Barclays spoke about this digital revolution in the banking sector and how important such transformation for delivering great customer experience.

12/06/2026

Blog

The Practical Side of Wellness at Work

This year's Global Wellness Day is a reminder that wellness isn't just a buzzword in HR decks. It's about the practical stuff: how we work and whether we have the space, support, and flexibility to show up as ourselves.

12/06/2026

Blog

Beyond Credit Scores: Building a More Inclusive and Explainable Future for Credit Assessment

For most of the last three decades, credit assessment has followed a fairly familiar path. A customer applies for credit. The lender gathers financial information, reviews bureau data, checks affordability, and makes a decision based largely on historical performance and predefined risk policies.

26/05/2026

Blog

Technical training and soft skills: why we need both

There are moments when you watch a team at work and immediately sense the difference. Not from the qualifications on their CV, but from the way they communicate, the way they listen to each other, and the way they handle a difficult situation without losing their composure.