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Customer Experience – Diversified

26 January 2017

Customer Experience seems to be the most popular buzz word across multiple industries. In my last post I have talked about how banks are realising that digitalisation of their operations is key to a Great Customer Experience.

Digital Banking and Great Customer Experience

22 December 2016

Traditional banking sector has been having quite a bad reputation when it comes to customer services. Digital Banking has been changing the perception of the banking experience by laser focusing on The Customer.

Interpreting world trends of the Banking Sector

21 November 2016

The global banking sector, like the rest of the financial services industry, continues to undergo rapid change. Technology is a major factor in the evolution of banking. Understanding and dealing with these changes is important for executives of traditional banks if they want to stay viable and relevant in this environment. Let’s look at a […]

News

ECB predicts, in a severe scenario, that NPL levels could reach €1.4 trillion once COVID-19 relief measures are withdrawn

6 September 2021

Some €99.3bn of non-performing loans (NPL) sales have already been announced in 2021, which would surpass last year’s total of €77.8bn across 103 transactions, according to analysis from Deloitte.

EBA starts consultation process for NPL transaction data templates

6 September 2021

In the EBA guidelines on management of non-performing and forborne exposures, banks are required to introduce and operationalise NPL reduction strategies. DLA Piper’s Portfolio Solutions Group has started its internal review process on EBA’s consultation process for NPL transaction data templates. DLA Piper will provide, in particular, country specific views and a diverse approach taking […]

EU NPL Market to Benefit from More Maturity and Transparency

6 September 2021

The market for non-performing loan (NPL) transactions in the EU will benefit from improved maturity and transparency following recent legislative and regulatory initiatives. The initiatives should be favorable for the NPL market. “More transparent pricing could also motivate existing NPL sellers to sell more portfolios and more banks to start selling NPLs, both of which […]

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